Cisco 15310-MA Anleitung zur Fehlerbehebung PDF herunterladen (Seite 108)

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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0

78-18394-01

Chapter 1 General Troubleshooting

CTC Operation Troubleshooting

Disable the VirusScan Download Scan

Step 1 From the Microsoft Windows Start menu, choose Programs > Network Associates > VirusScan

Console.

Step 2 Double-click the VShield icon listed in the VirusScan Console dialog box.

Step 3 Click Configure on the lower part of the Task Properties window.

Step 4 Click the Download Scan icon on the left of the System Scan Properties dialog box.

Step 5 Uncheck the Enable Internet download scanning check box.

Step 6 Click Ye s when the warning message appears.

Step 7 Click OK on the System Scan Properties dialog box.

Step 8 Click OK on the Task Properties window.

Step 9 Close the McAfee VirusScan window.

1.10.4 CTC Does Not Launch

Symptom CTC does not launch; usually an error message appears before the login window appears.

Table 1-11 describes the potential cause of the symptom and the solution.

Redirect the Netscape Cache to a Valid Directory

Step 1 Launch Netscape.

Step 2 From the Edit menu, choose Preferences.

Step 3 In the Category column on the left side, expand Advanced and select the Cache tab.

Step 4 Change your disk cache folder to point to the cache file location.

The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname

segment of the file location is often the same as the user name.

Table 1-11 CTC Does Not Launch

Possible Problem Solution

The Netscape browser

cache might point to an

invalid directory.

Redirect the Netscape cache to a valid directory. See the “Redirect the

Netscape Cache to a Valid Directory” procedure on page 1-72.

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Cisco 15310-MA Anleitung zur Fehlerbehebung Seite 108