Cisco H.323/SIP Technical Information

i PARTNER SOLUTION GUIDE Polycom® Unified Communications Deployment Guide for Cisco Environments Wave 7 | January 2013 | 3725-00010-001 Rev H

Polycom® Unified Communications Deployment Guide for Cisco Environments x Chapter 5: Polycom RealPresence Platform Integration with VCS This chapter

1 Chapter 1: Getting Started This partner solution guide explains how to integrate Polycom UC products into Cisco environments. Each chapter focuses

Polycom® Unified Communications Deployment Guide for Cisco Environments 2 Frequently Asked Questions Refer to the frequently asked questions (FAQs) to

Chapter 1: Getting Started 3 In Wave 7, the Polycom Unified Communications for Cisco Environments release adds support for the following: • Polycom®

5 Chapter 2: Polycom Unified Communications with Cisco Interoperability This chapter provides an overview of the features offered in the various Cisc

Polycom® Unified Communications Deployment Guide for Cisco Environments 6 registered with the DMA system. The RMX system inherently supports hosting

7 Chapter 3: Direct Registration of Polycom RealPresence Systems with CUCM The Direct Registration deployment model takes advantage of Polycom® RealP

Polycom® Unified Communications Deployment Guide for Cisco Environments 8 Supported Products for Deployment Table 3-1: Verified Polycom Product Versi

Direct Registration of Polycom RealPresence Systems with CUCM 9 Deployment Architecture Figure 3-1 shows the reference architecture for this deploymen

ii Polycom® Unified Communications Deployment Guide for Cisco Environments Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center D

Polycom® Unified Communications Deployment Guide for Cisco Environments 10 Note: Insertion of Media Termination Point Resources Due to the nature of

Direct Registration of Polycom RealPresence Systems with CUCM 11 device. Devices with more complex and high-end capabilities are assigned a higher num

Polycom® Unified Communications Deployment Guide for Cisco Environments 12 • Task 3: Creating a SIP Profile • Task 4: Adding a Device Entry Before p

Direct Registration of Polycom RealPresence Systems with CUCM 13 5 On Phone Security Profile Information page, complete the following fields: a In

Polycom® Unified Communications Deployment Guide for Cisco Environments 14 2 Click Add New. The following screen displays. 3 Complete the required

Direct Registration of Polycom RealPresence Systems with CUCM 15 Task 3: Creating a SIP Profile CUCM associates specific SIP parameters with an endpoi

Polycom® Unified Communications Deployment Guide for Cisco Environments 16

Direct Registration of Polycom RealPresence Systems with CUCM 17 6 Click Save. In the status bar near the top of the page, an Update Successful mes

Polycom® Unified Communications Deployment Guide for Cisco Environments 18 a In the MAC Address text box, enter a unique MAC Address for the HDX sys

Direct Registration of Polycom RealPresence Systems with CUCM 19 e (Optional) If your CUCM implementation utilizes partitions and Call Search Spaces,

iii Contents About This Guide ... vii Convention

Polycom® Unified Communications Deployment Guide for Cisco Environments 20 6 In the Association Information section, click Line [1] - Add a new DN.

Direct Registration of Polycom RealPresence Systems with CUCM 21 To configure the SIP settings: 1 Open a browser window and in the Address field ente

Polycom® Unified Communications Deployment Guide for Cisco Environments 22 Settings Description Password Check this box, and two additional fields wi

Direct Registration of Polycom RealPresence Systems with CUCM 23 Configuring a Polycom HDX or Immersive System for CUCM Registration When a Polycom en

Polycom® Unified Communications Deployment Guide for Cisco Environments 24 Settings Description Proxy Server Specify the IP address of the SIP Proxy

Direct Registration of Polycom RealPresence Systems with CUCM 25 3 Navigate to Admin Settings > Call Preference. The following screen displays.

Polycom® Unified Communications Deployment Guide for Cisco Environments 26 3 In the Add legacy Cisco CTS endpoint dialog box, complete the following

Direct Registration of Polycom RealPresence Systems with CUCM 27 Task 1: Creating a SIP Profile See Task 3: Creating a SIP Profile under Configuring t

Polycom® Unified Communications Deployment Guide for Cisco Environments 28 d Under Inbound Calls settings, if your CUCM implementation utilizes Part

Direct Registration of Polycom RealPresence Systems with CUCM 29 9 Click Save. 10 Click Apply Config to apply your changes. Task 3: Adding a Rout

Polycom® Unified Communications Deployment Guide for Cisco Environments iv Task 2: Ensure the TIP Protocol is Enabled (Optional) ...

Polycom® Unified Communications Deployment Guide for Cisco Environments 30 Provide Outside Dial Tone is typically NOT checked. 4 Once complete, clic

Direct Registration of Polycom RealPresence Systems with CUCM 31 To enable SIP on the Polycom RMX: 1 From the RMX management interface, in the IP Net

Polycom® Unified Communications Deployment Guide for Cisco Environments 32 7 In the Outbound Proxy Servers table, do the following: a Enter the IP

Direct Registration of Polycom RealPresence Systems with CUCM 33 • Task 3: Configuring a TIP Enabled Conference Profile • Task 4: Enabling a Meeting

Polycom® Unified Communications Deployment Guide for Cisco Environments 34 For detailed instructions on setting up your RMX system for telepresence co

Direct Registration of Polycom RealPresence Systems with CUCM 35 A conference configured with a TIP compatibility of Video Only will allow for audio a

Polycom® Unified Communications Deployment Guide for Cisco Environments 36 c The Send Content to Legacy Endpoints configuration checkbox is disabled

Direct Registration of Polycom RealPresence Systems with CUCM 37 Task 5: Configuring Participant Properties for Dial Out Calls (Optional) From the RMX

Polycom® Unified Communications Deployment Guide for Cisco Environments 38 e Optionally select Add to Address Book to make this a permanent entry, or

Direct Registration of Polycom RealPresence Systems with CUCM 39 2 Under the Connections category, ensure that Automatic Layout Active checkbox is ch

Contents v Task 3: Creating a TIP-Enabled Conference Template (Optional) ...55 Troubleshooting ...

Polycom® Unified Communications Deployment Guide for Cisco Environments 40 Troubleshooting This section provides assistance in troubleshooting any iss

41 Chapter 4: Polycom RealPresence Platform SIP Integration with CUCM You can configure the Polycom® Distributed Media Application™ (DMA™) system as

Polycom® Unified Communications Deployment Guide for Cisco Environments 42 Supported Products for Deployment Table 4-1: Verified Polycom Product Vers

Polycom RealPresence Platform SIP Integration with CUCM 43 Deployment Architecture Figure 4-1 shows the reference architecture for this deployment mod

Polycom® Unified Communications Deployment Guide for Cisco Environments 44 dual stream (separate channels for video and content) content sharing is su

Polycom RealPresence Platform SIP Integration with CUCM 45 Configuring SIP Integration Between a Polycom DMA System and CUCM You can configure CUCM to

Polycom® Unified Communications Deployment Guide for Cisco Environments 46 5 Change the Name to something meaningful for your deployment, and then en

Polycom RealPresence Platform SIP Integration with CUCM 47 6 Click Save. In the status bar near the top of the page, an Update Successful message d

Polycom® Unified Communications Deployment Guide for Cisco Environments 48 Task 2: Adding a SIP Trunk The following are configuration steps to add a

Polycom RealPresence Platform SIP Integration with CUCM 49 d Under Inbound Calls settings, if your CUCM implementation utilizes Partitions and Call

Polycom® Unified Communications Deployment Guide for Cisco Environments vi

Polycom® Unified Communications Deployment Guide for Cisco Environments 50 The following is shown for example where the destination DMA system has the

Polycom RealPresence Platform SIP Integration with CUCM 51 c Fill in all other pertinent information for your network, such as Route Partition or Cal

Polycom® Unified Communications Deployment Guide for Cisco Environments 52 Task 1: Configuring a SIP Peer The following steps will configure the DMA

Polycom RealPresence Platform SIP Integration with CUCM 53 h Ensure the Register Externally check box is unchecked. 5 Click on the Postliminary tab

Polycom® Unified Communications Deployment Guide for Cisco Environments 54 6 Click OK. 7 (Optional) If redundancy to more than one CUCM call process

Polycom RealPresence Platform SIP Integration with CUCM 55 8 Enter a DMA Script that will identify calls to numbers with the desired prefix. This ex

Polycom® Unified Communications Deployment Guide for Cisco Environments 56 6 Select the RMX Video Quality tab. a Set the Max resolution (v7) to Aut

Polycom RealPresence Platform SIP Integration with CUCM 57 b Set the Telepresence Layout Mode to the layout desired. This affects the video experienc

Polycom® Unified Communications Deployment Guide for Cisco Environments 58 CUCM SIP endpoint calls to DMA H323 endpoints may be denied due to bandwidt

Polycom RealPresence Platform SIP Integration with CUCM 59 Calls from a DMA-registered HDX endpoint are denied by CUCM Possible Cause: If there are

vii About This Guide This partner solution guide uses a number of conventions that help you to understand information and perform tasks. Conventions

61 Chapter 5: Polycom RealPresence Platform Integration with VCS For customers that have existing investments with Cisco Video Communications Server

Polycom® Unified Communications Deployment Guide for Cisco Environments 62 Supported Products for Deployment Table 5-1: Verified Polycom Product Vers

Polycom RealPresence Platform Integration with VCS 63 Deployment Architecture Figure 5-1 shows the SIP reference architecture for this deployment mode

Polycom® Unified Communications Deployment Guide for Cisco Environments 64 Design Considerations Dial Plan When integrating Polycom DMA with VCS, it i

Polycom RealPresence Platform Integration with VCS 65 Configuring SIP Integration Between a Polycom DMA System and VCS You can configure VCS to route

Polycom® Unified Communications Deployment Guide for Cisco Environments 66 Task 2: Adding a Dial Plan Search Rule A VCS Dial Plan Search Rule will id

Polycom RealPresence Platform Integration with VCS 67 3 Configure a Rule Name that is meaningful for your deployment, and select parameters that are

Polycom® Unified Communications Deployment Guide for Cisco Environments 68 For more information on VCS Regular Expressions, see the VCS Configuration

Polycom RealPresence Platform Integration with VCS 69 Task 1: Configuring a SIP Peer The following steps will configure the DMA System with a SIP Pee

Polycom® Unified Communications Deployment Guide for Cisco Environments viii Information Elements The following icons are used to alert you to various

Polycom® Unified Communications Deployment Guide for Cisco Environments 70 h Ensure the Register Externally check box is unchecked. 5 Click on the

Polycom RealPresence Platform Integration with VCS 71 6 Click on the Postliminary tab. a Check the Copy all parameters of original “To” headers box.

Polycom® Unified Communications Deployment Guide for Cisco Environments 72 5 In the Available SIP Peers area, select the SIP peers you created for VC

Polycom RealPresence Platform Integration with VCS 73 For more information and examples on DMA scripting capabilities, please refer to the DMA Operat

Polycom® Unified Communications Deployment Guide for Cisco Environments 74 • Task 3: Verify Subzones and Bandwidth Limits Task 1: Adding a Neighbor

Polycom RealPresence Platform Integration with VCS 75 Task 2: Adding a Dial Plan Search Rule A VCS Dial Plan Search Rule will identify when calls sho

Polycom® Unified Communications Deployment Guide for Cisco Environments 76 3 Configure a Rule Name that is meaningful for your deployment, and select

Polycom RealPresence Platform Integration with VCS 77 Configuring DMA for H323 Integration with VCS On the DMA system, you need to configure an Extern

Polycom® Unified Communications Deployment Guide for Cisco Environments 78 5 (Optional) If redundancy to more than one VCS node is desired, repeat s

Polycom RealPresence Platform Integration with VCS 79 6 Ensure you selected the Enabled check box. 7 Select the Preliminary tab. 8 Select the Enab

About This Guide ix Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text informa

Polycom® Unified Communications Deployment Guide for Cisco Environments 80 For more information and examples on DMA scripting capabilities, refer to t

Polycom RealPresence Platform Integration with VCS 81 Then under Postliminary, Request URI options, choose the Format Original user, configured peer’

83 Chapter 6: Getting Help Polycom and Partner Resources For more information about installing, configuring, and administering Polycom products, refe

85 Chapter 7: Troubleshooting Troubleshooting information can be found with each deployment described in this guide: • Troubleshooting issues with