Cisco ASR 900 Series Bedienungsanleitung PDF herunterladen (Seite 15)

Warranty Information

Find warranty information on Cisco.com at the Product Warranties page.

Service and Support

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs

are delivered through a unique combination of people, processes, tools, and partners, resulting in high levels of

customer satisfaction. Cisco services help you protect your network investment, optimize network operations, and

prepare your network for new applications to extend network intelligence and the power of your business. For more

information about Cisco services, refer to Cisco Technical Support Services or Cisco Advanced Services.

Cisco is committed to minimizing your total cost of ownership. Cisco offers a portfolio of technical support services to

help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date

system software. The services and support programs described in Table 11 are available as part of the Cisco Carrier

Ethernet Switching Service and Support solution and are available directly from Cisco and through resellers.

Table 11. Service and Support

Advanced Services Features Benefits

Cisco Total Implementation Solutions (TIS),

available directly from Cisco

Cisco Packaged TIS, available through resellers

●

Project management

●

Site survey, configuration, and deployment

●

Installation, text, and cutover

●

Training

●

Major moves, adds, and changes

●

Design review and product staging

●

Supplement existing staff

●

Help ensure functions meet needs

●

Mitigate risk

Cisco SP Base Support and Service Provider-

Based Onsite Support, available directly from

Cisco

Cisco Packaged Service Provider- Based

Support, available through resellers

●

24-hour access to software updates

●

Web access to technical repositories

●

Telephone support through the Cisco

Technical Assistance Center (TAC)

●

Advance Replacement of hardware parts

●

Facilitate proactive or expedited problem

resolution

●

Lower total cost of ownership by taking

advantage of Cisco expertise and knowledge

●

Minimize network downtime

Printed in USA C78-685686-00 09/11

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