Cisco DDR2200 Series Bedienungsanleitung PDF herunterladen (Seite 40)

Method and Procedure

Field Operations Support MP-2009-08-002/ Issue 10 / Date: 11-01-10

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

18.0

CUSTOMER CANCELLATION PROCESS

If order needs to be cancelled because the customer does not want the service, refer the order back to

Dispatch via your handheld, business as usual, with appropriate remarks indicating customer wants order

cancelled.

19.0

NO ACCESS POLICY

If a customer is not available for the installation appointment, refer the order back to Dispatch with

appropriate remarks indicating no access/rescheduling needed. Dispatch will refer the order to Customer

Service/IRC who will then make customer contact to renegotiate and reschedule the appointment.

20.0 TIME CODING

Technicians must use the following Activity Type when coding time associated with any type of HSI

Installation at the customer premises:

Activity Type Description Note

1206 HSI In-Home Install All premise installation work for HSI

21.0 RESOURCES

Resource Call this number if... Number

Service Delivery (Bonded HSI

Assignment & Provisioning)

...working on a Bonded HSI

Service order

(800) 452-0535

Broadband Maintenance

Center (BMC)

...working on a Bonded HSI

Trouble task

(800) 603-8044 Option 3,1

Customer Technical Support

(IDS Group)

(For customers only, residential

& business)

(877) 707-3847

22.0 CONTACTS

Questions regarding the content of this document should be directed to the following:

Author SME

Name E-mail Address Telephone

Number

X X

Martinez, Rosa rosa.a.nunez@centurylink.com 407-889-1454

X X

Creech, Jason M jason.m.creech@centurylink.com 407-814-5034

23.0 AUTHORIZATION

Questions regarding the authorization of this document should be directed to the following:

Name E-mail Address Telephone Number

Kimberly Irenze kimberly.d.irenze@centurylink.com 702-244-3906

1 2 ... 35 36 37 38 39 40 41

Kommentare zu diesen Handbüchern

Keine Kommentare

Cisco DDR2200 Series Bedienungsanleitung Seite 40

Kommentare zu diesen Handbüchern

Verwandte Produkte und Handbücher für Gateways / Controller Cisco DDR2200 Series