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Cisco Small Business ProSPA500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509GUSER GUIDE

Getting StartedOverview of the Cisco Small Business Pro IP PhonesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 31 Overview of the Cisco Sm

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 41 Understanding Your Phone’s Lin

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 51 3 LCD Screen Displays date and

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 61 Softkey ButtonsThe softkey but

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 71 bXfer Performs a blind call tr

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 81 Using Keypad ShortcutsWhen usi

Getting StartedSPA500S Attendant ConsoleCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 91 SPA500S Attendant ConsoleThe SPA500S is a 32-butt

Getting StartedCaring for Your PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 101 Caring for Your PhoneThe Cisco Small Business Pro IP

2Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 11 Installing Your PhoneThis chapter describes how to install your Cisco Small Business Pro

Installing Your PhoneBefore You BeginCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 122 Before You BeginBefore you install and connect your

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Installing Your PhoneConnecting the HandsetCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 132 Connecting the HandsetSTEP 1 Turn the phone b

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 142 Mounting the Phone to the

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 152 STEP 1 To attach the Mount

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 162 STEP 4 (Optional) If a Wi

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 172 Plug in the Ethernet and p

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 182 STEP 5 Hang onto screws m

Installing Your PhoneConnecting the PowerCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 192 STEP 3 Rotate the tab 180° and re-insert into

Installing Your PhoneConnecting Your Phone to the NetworkCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 202 Connecting Your Phone to the Ne

Installing Your PhoneConnecting a PC to Your Phone (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 212 Connecting a PC to Your Pho

Installing Your PhoneVerifying Phone StartupCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 222 Verifying Phone StartupAfter receiving power

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) i ContentsChapter 1: Getting Started 1About This Document 1Overview of the Cisco Small Busin

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 232 If the phone does not start, confirm

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 242 SPA501G:STEP 1 Press the Setup butto

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 252 Install the FirmwareSTEP 1 Extract t

3Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 26 Using Basic Phone FunctionsThis chapter provides instructions on using your phone’s basi

Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 273 Using Phone Hardware and

Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 283 NOTE Does not apply to th

Using Basic Phone FunctionsAdjusting Call Volume and MutingCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 293 Adjusting Call Volume and Mut

Using Basic Phone FunctionsPutting a Call on HoldCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 303 • Press the Headset button.• Press a gr

Using Basic Phone FunctionsResuming a CallCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 313 Resuming a CallTo resume the call, press the f

Using Basic Phone FunctionsTransferring CallsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 323 Performing an Attended TransferSPA502G, SPA

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) ii ContentsChapter 3: Using Basic Phone Functions 26Using Phone Hardware and Accessories 27U

Using Basic Phone FunctionsRedialingCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 333 Transferring a Held Call to an Active CallNOTE Does

Using Basic Phone FunctionsViewing and Returning Missed CallsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 343 Viewing and Returning Misse

Using Basic Phone FunctionsTurning the Missed Calls Shortcut On and OffCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 353 Turning the Misse

Using Basic Phone FunctionsForwarding CallsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 363 Forwarding All CallsUsing the cfwd sofkey:STE

Using Basic Phone FunctionsForwarding CallsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 373 STEP 3 Enter a number to which to forward al

Using Basic Phone FunctionsSetting Do Not DisturbCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 383 STEP 3 Press ok.STEP 4 Press save.Sto

Using Basic Phone FunctionsTurning Call Waiting On and OffCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 393 Using the Setup button:You can

Using Basic Phone FunctionsPicking Up a CallCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 403 NOTE For the SPA501G, you can only configure

Using Basic Phone FunctionsParking a CallCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 413 To pick up a call ringing at an extension in yo

Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 423 To unpark a call, you can

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iii ContentsSetting Do Not Disturb 38Activating Do Not Disturb 38Deactivating Do Not Disturb

Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 433 STEP 3 Press the conf sof

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 443 Using the Phone DirectoriesYour IP

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 453 STEP 3 Enter the phone number, in

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 463 STEP 3 Enter information in the

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 473 Calling from the Call History Lis

Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 483 Setting or Changing a Pho

4Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 49 Using Advanced Phone FeaturesThis chapter describes how to configure advanced features o

Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 504 Configuring Privac

Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 514 Using the Setup bu

Using Advanced Phone FeaturesEnabling Dial AssistanceCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 524 To deactivate secure call:• *17—Dea

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) iv ContentsCustomizing Your LCD Screen 55Changing the LCD Screen Contrast 55Changing the Scr

Using Advanced Phone FeaturesUsing Speed DialsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 534 NOTE For the SPA501G, you can create speed

Using Advanced Phone FeaturesMonitoring/Accessing Another Phone from Your PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 544 NOTE Your

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 554 • Orange (solid): Line is unregi

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 564 Changing the Screen Backlight Se

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 574 To enable your screen saver:STEP

Using Advanced Phone FeaturesUsing Ring TonesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 584 Turning on the Screen SaverTo immediately t

Using Advanced Phone FeaturesConfiguring Date and Time Parameters on Your PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 594 Configuri

Using Advanced Phone FeaturesUsing Star CodesCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 604 Code Definition16 Activate Secure Call feat

Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the SPA501GCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 614 *Re

Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the SPA501GCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 624 Typ

Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) v ContentsChapter 6: Using the SPA500S Attendant Console 76Connecting the SPA500S Attendant

Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the SPA501GCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 634 111

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 644 Advanced

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 654 • Custom

5Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 66 Using the Web InterfaceYour Cisco IP Phone provides a web interface to the phone that al

Using the Web InterfaceLogging in to the Web InterfaceCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 675 Logging in to the Web InterfaceSTE

Using the Web InterfaceSetting Do Not DisturbCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 685 Setting Do Not DisturbUse the Do Not Distur

Using the Web InterfaceConfiguring Call WaitingCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 695 STEP 3 Under Call Forward, you can confi

Using the Web InterfaceBlocking Caller IDCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 705 Blocking Caller IDYou can block Caller ID from

Using the Web InterfaceUsing Your Personal DirectoryCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 715 Using Your Personal DirectoryYour IP

Using the Web InterfaceCreating Speed DialsCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 725 • Missed—Shows the last 60 missed calls.Click

1Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 1 Getting StartedThis chapter provides an overview of this document and basic information a

Using the Web InterfaceAdjusting Audio VolumeCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 735 To accept text messages from a third party:

Using the Web InterfaceChanging the LCD ContrastCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 745 Changing the LCD ContrastNOTE Not applic

Using the Web InterfaceConfiguring the Phone Screen SaverCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 755 - A moving padlock icon. When t

6Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 76 Using the SPA500S Attendant ConsoleThis chapter describes how to install and use the SPA

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 7

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 7

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 7

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 8

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 8

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 8

Getting StartedAbout This DocumentCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 21 OrganizationThis table describes the contents of each c

Using the SPA500S Attendant ConsoleConnecting the SPA500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 8

Using the SPA500S Attendant ConsoleConfiguring the SPA500SCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 846 Configuring the SPA500SThe SPA

Using the SPA500S Attendant ConsoleUsing the SPA500SCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 856 Using the SPA500SThe functions of SP

ACisco Small Business Pro IP Phone SPA50X User Guide (SIP) 86 Where to Go From HereCisco provides a wide range of resources to help you obtain the ful

Where to Go From HereCisco Small Business Pro IP Phone SPA50X User Guide (SIP) 87A List of DocumentsSee the following documents (available at the URLs