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Cable Internet Services User Guide1-888-423-2333 nwtel.ca/Internet

10Windows XP1. Click Start and then Run.2. Type in Cmd and hit ENTER.3. Type ipconfig and hit ENTER to display your IP configuration.4. You should see:W

11Apple Macintosh1. Click the Apple logo on the top left of the screen. 2. Select System Preferences.3. Select Network under the Internet and Wireless

121.5 Wireless Network SetupWindows XP1. Open Control Panel2. Select Network and Internet Connection3. Select Network Connections4. Double Click Wirel

135. Double Click Wireless Network. NWTWIFI by default 7. Complete!6. Enter Network Key. Default is northwestel

14i. Select Wireless network to connect to NWTWIFI by default and press Connectii. Do one of the following a. Enter Security Key and press OK b. Pr

15Apple Macintosh1. Open System Preferences2. Select Network under Internet & Wireless3. Select the AirPort option on the leftiii. Select Location

161.6 Control Panel Overview The Clear Access Control Panel is a browser-based application that helps you manage, protect and share your home network.

2. Configuring Your Email

187. Click the Next button to continue. Fill in all necessary fields to include the following information:• Incoming mail server type: POP3• Incoming

197. Fill in all necessary fields to include the following information:• Incoming mail server type: POP3• Incoming mail (POP3) server: pop3.theedge.ca

23. Internet Security ... 274. Troubleshooting and FAQ ...

20Under User information• Your Name: When you send an email your name is used to identify you as the sender.• Email Address: Enter your Northwestel a

215. Next select POP3, IMAP or HTTP and click Next.6. On the Auto Account Setup window, check the Manually configure server settings or additional se

228. Fill in the following fields:• Enter Your Name as you want it to appear. e.g. John Smith.• Enter your full email address [email protected] or

234. Select POP3 and click Next.5. Fill in the following fields:• Enter your name as you want it to appear. e.g. John Smith.• Enter your full email a

243. Enter your information in the Display name field. This is how your name will appear in the From field when sending email to recipients.4. Click

2515. Click Close to complete the configuration.Repeat steps for each additional email account.Apple Mail1. Click Mail on the Dock or open it from th

26Unsupported Email ClientsNorthwestel does not support email with the following email clients:• Thunderbird• The Bat!• Eudora• IncrediMailYou may be

3. Internet Security

283. Internet SecurityWhen accessing the Internet, no computer is protected against security threats unless proactive steps are taken. A computer that

4. Troubleshooting and FAQ

1.Getting ConnectedThis section will cover the steps required to physically connect your modem to the Internet and then connect your computer to the m

30STEP 2 Check your cable connections• Ensure the coaxial cable is securely connected to the modem and to the wall outlet. Hand-tighten each connectio

31STEP 4 Call the local Northwestel Customer Support CentreIf these steps have not resolved your problem, please contact our Technical Support group a

32If your outgoing email server settings are correct:• Make sure there are no unsent emails in your outbox. Delete any messages in your outbox, wait

33Why does Northwestel have limits on Internet usage?The usage limits ensure network reliability and ensures all High Speed Internet users have a fast

5. Support Resources

35Windows: Explorer Browser and Internetsupport.microsoft.comMacintosh: Safari Browser and Internetwww.apple.com/ca/supportFirefox Browser and Thunder

6.Glossary

376.GlossaryAnti-Spyware – products dedicated to remove or block spyware.Anti-Virus – products dedicated to remove or prevent virus infections.Cable W

7. Appendix

397. AppendixNORTHWESTEL CABLE TERMS OF SERVICETABLE OF CONTENTS1 Use of the Services ...

41 POWER No powerIf Power and DS are flashing your gateway has been disabledPower is on2 DSReceiving channel not foundScanning for a receive channelRec

401 Use of the Services 1.1 This Agreement is also subject to the terms and conditions of Northwestel Acceptable Use Policies and the Services may onl

41Your Equipment, including without limitation, the compatibility of Your Equipment with any Northwestel Equipment or the Services. Northwestel has no

4210.3 You do not maintain the Service within the prescribed credit limit; 10.4 You exceed reasonable usage limits, as determined by us; 10.5 You have

43and merchantable quality with regard to any merchandise, information, programming, advertising, content or service and those arising from a course o

4417 Additional Terms Applicable to Internet Access Services 17.1 Acceptable Use Policy By using Northwestel’s Internet Services, you agree not to use

51 POWERConnects the cable modem to the AC power adapter that is provided with your cable modem 2 EthernetOne RJ-45 Ethernet port connects to the Eth

61 Ethernet Connects to Ethernet-equipped devices2 CableConnects the modem to the cable wall outlet using a coaxial cable connection3 Power Provides p

71 Power No power It never flashesGreen: Power is properly connected2 ReceiveReceive channel not foundScanning for a receive channelBlue: Connected to

81Not applicable; icon does not flashGreen: Power is properly connected2Scanning for a receive channel connectionBlue: High-speed Internet connection

91.2 Connecting the ComponentsYou should allow 5 to 30 minutes to power up the first time because the modem must find and lock on the appropriate channe