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Service and Support
The services and support programs described in the table below are available as part of the Cisco Desktop Switching
Service and Support solution, and are available directly from Cisco and through resellers
Ordering Information
Service and Support Features Benefits
Cisco Advanced Services
Cisco Total Implementation
Solutions (TIS)—available
direct from Cisco
• Project management
• Site survey, configuration deployment
• Installation, text, and cutover
• Training
• Major moves, adds, changes
• Design review and product staging
• Supplements existing staff
• Ensures functionality meets needs
• Mitigates risk
Packaged Total
Implementation Solutions
(Packaged TIS)—available
through resellers
Technical Support Services
Cisco SMARTnet™ and
SMARTnet Onsite Support
(OS)—available direct from
Cisco
• 24x7 access to software updates
• Web access to technical repositories
• Telephone support through the Cisco
Technical Assistance Center (TAC)
• Enables proactive or expedited
issue resolution
• Lowers cost of ownership by
utilizing Cisco expertise and
knowledge
Packaged SMARTnet—
available through resellers
• Advance replacement of hardware parts • Minimizes network downtime
Model numbers Configuration
WS-C2950G-48-EI • 48 10/100 ports + 2 1000BaseX ports
• Enhanced Software Image (EI) installed
WS-C2950G-24-EI • 24 10/100 ports + 2 1000BaseX ports
• EI installed
WS-C2950G-24-EI-DC • 24 10/100 ports + 2 1000BaseX ports, DC power
• EI installed
WS-C2950G-12-EI • 12 10/100 ports + 2 1000BaseX ports
• EI installed
WS-C2950T-24 • 24 10/100 ports + 2 1000BaseT ports
• EI installed
WS-C2950C-24 • 24 10/100 ports + 2 100BaseFX ports
• EI installed
WS-C2950ST-24-LRE • 24 LRE ports + 2 10BaseT/100BaseTX/1000BasetT Ethernet ports + 2 Small Form
Factor Pluggable (SFP) Transceivers (two of four uplink ports active at one time
• EI Installed
WS-C2950ST-8-LRE • 8 LRE ports + 2 10BaseT/100BaseTX/1000BasetT Ethernet ports + 2 Small Form
Factor Pluggable (SFP) Transceivers (two of four uplink ports active at one time
• EI Installed
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