Cisco 7861 Betriebsanweisung

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco UnifiedCommunications Manager 10.0 (SIP)First Published: October 25, 2013Last Modified: Septe

Access port (10/100 PC) connection.5DC adaptor port (DC48V) (optional).1Auxiliary port (optional).6AC-to-DC power supply (optional).2Handset connectio

Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Cisco IP Phone 7821, 7841, and 7861

Depending on how your system administrator sets up the phone,programmable feature buttons (on each side of the phone screen) provideaccess to:•Phone l

Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button9Toggles the headset on or off. When the headset

Phone ScreenDisplays date, time, and directory number.Header1Display softkeys for available features or actions.Softkey labels2Cisco IP Phone 7841Phon

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V) (optional).1Auxiliary port (optional).6AC-to-DC power supply (optional).2Handset conn

Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1 Cisco IP Phone 7821, 7841, and 7

Depending on how your system administrator sets up the phone,programmable feature buttons (on each side of the phone screen) provideaccess to:•Phone l

Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button9Toggles the headset on or off. When the headset

Phone ScreenDisplays date, time, and directory number.Header1Displays text label and icon for phone or intercomline, speed-dial numbers, or services,

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMME

Access port (10/100 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug

Buttons and HardwareIndicates an incoming call (flashing red) or new voice message (steady red).Handset light strip1Shows information about your phone

Creates a conference call.Conference button5Places an active call on hold and resumes the held call.Hold/Resume button6The Navigation and Select butto

Toggles the microphone on or off. When the microphone is muted, the buttonis lit.Mute button12Controls the handset, headset, and speakerphone volume (

Power RequirementsThe following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861:•Phihong Adaptor (PSC18U-480)

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a periodof time, a message displays to alert you t

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)18Getting StartedAdditional Information

CHAPTER 2Phone Setup•Connect Footstand, page 19•Adjust the Handset Rest, page 19Connect FootstandIf your phone is placed on a table or desk, connect t

ProcedureStep 1Remove the handset from the cradle and pull the plastic tab from the handset rest.Step 2Rotate the tab 180 degrees.Step 3Hold the tab b

CHAPTER 3Basic Operations•Clean the Phone Display, page 21•Make Calls, page 22•Answer Calls, page 24•Automatically Answer Calls, page 25•Respond to Ca

CONTENTSCHAPTER 1 Getting Started 1Accessibility Features 1Cisco IP Phone 7821 1Phone Connections 1Buttons and Hardware 3Phone Screen 6Cisco IP Phone

Make CallsPredial a NumberYou can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is calledpredial.Procedur

Place a Call Using a HeadsetProcedureStep 1Press New Call.Step 2Ensure the headset button is lit. If the headset button is not lit, press Headset .Ste

Redial a NumberRedial allows you to call the most recently dialed phone number.ProcedureStep 1To place a call from any phone line, press Redial.Step 2

•Press Group PickUp to answer a call on a phone outside your pickup group.•If you have multiple lines and want to pick up the call on another line, fi

•The headset is connected to the phone and the headset icon appears on the phone screen.Otherwise, calls ring normally and you manually answer them.If

•Scroll to display the sessions if the call is on the same line but not visible.•Press the feature button (if available).Step 2Press the flashing ambe

Related TopicsSign In To the Cisco Unified Communications Self Care Portal, on page 34Transfer a Call to Another NumberTransfer allows you to redirect

Mute PhoneMute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear otherparties on the call but they can

ProcedureStep 1Press the flashing amber Line button.Step 2Navigate to the new call using the Navigation cluster and Select button and either press Ans

Call ParkCall Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve fromanother phone (such as a phone at

Place a Call Using the Speakerphone 22Place a Call Using a Headset 23Release a Call and Start Another Call 23Dial an International Number 23Redial a N

Park a Call Using Manual Directed Call ParkProcedureStep 1During a call, press Transfer .Step 2Enter the Directed Call number where you will park the

Step 2Listen for the intercom alert tone, then begin speaking.Step 3Press Intercom to end the call.Place a Dialable Intercom CallIntercom allows you t

•Unified Video Advantage•Last Upgrade•Backlight On Times•Backlight On Duration•Backlight Idle Time•Days Backlight Not ActiveProcedureStep 1Press Appli

CHAPTER 4Contacts•Corporate Directory, page 35•Personal Directory, page 36•Fast-Dial Codes with Personal Directory, page 39•Cisco WebDialer, page 40Co

•Press the contact label number.•Press a line button.•Press Speakerphone .•Press Headset .•Pick up the handset.Search and Dial While on CallProcedureS

Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.htm

You may need to select More first.Step 5Press OK to confirm the deletion.Sign In and Out of Personal DirectoryProcedureStep 1Press Contacts .Step 2Sel

•NicknameStep 5Enter the search criteria information and press Submit.Fast-Dial Codes with Personal DirectoryYou manage the fast-dial codes with Perso

Delete Fast-Dial CodeProcedureStep 1Press Contacts .Step 2Sign in to the Personal Directory.Step 3Select Personal Fast Dials and search for a fast-dia

•Preferred deviceStep 3Choose a line or a phone.If you have one phone with a single line, the appropriate phone and line are automatically selected.If

CHAPTER 4 Contacts 35Corporate Directory 35Dial Contact from Search 35Search and Dial While on Call 36Personal Directory 36Add Personal Directory Entr

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)42ContactsSign Out of Cisco WebDialer

CHAPTER 5Call History•Call History Overview, page 43•View Call History, page 44•View Call Record Details, page 44•Filter Call History , page 44•Dial F

View Call HistoryProcedureStep 1Press Applications.Step 2Select Call History.Step 3Scroll and select a call record or call group if available.Step 4Pr

Dial From Call HistoryIf the phone is in idle state, press down on the Navigation cluster and Select button to display the On-HookDialing screen.If th

Clear Call HistoryProcedureStep 1Press Applications and select Call History.Step 2Select All Lines or the required line.Step 3Press Clear and then pre

CHAPTER 6Voicemail•Voicemail Overview, page 47•Check for Voice Messages, page 47•Access Voicemail, page 48•Listen to Voice Messages, page 48Voicemail

Related TopicsSign In To the Cisco Unified Communications Self Care Portal, on page 34Access VoicemailProcedureStep 1Press Messages .Step 2Follow the

CHAPTER 7Calling Features•Conference, page 49•Meet Me Conference, page 51•Speed Dial, page 52•Multilevel Precedence and Preemption, page 54•Do Not Dis

Add Third Party to ConferenceProcedureStep 1Verify that you are on an active call (not on hold).Step 2Press Conference.Step 3Enter the phone number fo

View Conference ParticipantsYou can view the details of the last 16 participants who joined the conference.ProcedureWhile in a conference, press Detai

Listen to Voice Messages 48CHAPTER 7 Calling Features 49Conference 49Add Third Party to Conference 50Combine Calls to Create Conference 50Swap Between

Join a Meet Me ConferenceProcedureStep 1Dial the Meet Me phone number that the conference host provided.Step 2If you hear a busy tone, the host has no

Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) representa pause of 4 seconds.Before you configure th

Multilevel Precedence and PreemptionIn some environments, such as military or government offices, you may need to make and receive urgent orcritical c

If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.If you hear a continuous tone interrupt

Do Not DisturbDo Not Disturb (DND) allows you to turn off one of the following incoming call indicators:•The ringer on your phone•The ringer and any v

Line status indicators can be set up on speed-dial buttons by your system administrator and can be used withthese features:Speed DialAllows you to mon

Enable Extension MobilityProcedureStep 1Press Applications.Step 2Select Extension Mobility (name can vary, including EM Service).Step 3Enter your user

Enable Mobile ConnectProcedureStep 1Press Mobility to display the current remote destination status (Enabled or Disabled).Step 2Press Select to change

Switch a Mobile Call to the Desk PhoneProcedureStep 1Select a line on your desk phone.Step 2Hang up the call on your mobile phone to disconnect the mo

Step 2Press Hunt Group again to sign out.Display Queue StatisticsUse the queue statistics to check the status of the hunt group queue.ProcedureStep 1P

Join Conference on Shared Line 61Extension Mobility 61Enable Extension Mobility 62CHAPTER 8 Advanced Operations 63Call Functions 63Agent Greeting 63An

Enable Extension MobilityProcedureStep 1Press Applications .Step 2Select EM Service (name can vary).Step 3Enter your user ID and PIN (provided by your

CHAPTER 8Advanced Operations•Call Functions, page 63•Feature Buttons and Softkeys, page 65•Survivable Remote Site Telephony Overview, page 67Call Func

If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Additi

When the Play Secure Indication Tone option is enabled (True), the following circumstances determine thetype of tone the protected phone plays:•If end

For more information, contact your system administrator.Table 2: Feature AccessSoftkeyProgrammable featurebuttonDedicated feature buttonFeature nameXc

SoftkeyProgrammable featurebuttonDedicated feature buttonFeature nameXXQuality Reporting Tool(QRT)XXRedialXMonitoring and recordingXXSpeed DialXSpeed

NotesSupportedFeatureNoConference ListYesTransferNoTransfer to Active Calls (DirectTransfer)YesAuto AnswerYesCall WaitingYesCaller IDYesAudible Messag

NotesSupportedFeatureThe softkey is not displayed.NoDirected Call ParkLine Status feature key works likeSpeed Dial keys.PartialLine StatusCalls remain

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)70Advanced OperationsSurvivable Remote Site Telep

CHAPTER 9Preferences•Adjust Brightness, page 71•Adjust Headset Sidetone, page 71•Change Ringtone, page 72•Line Settings, page 72•Phone Services , page

Power Outage 81External Devices 81Bluetooth Wireless Headset Performance 82Power Information 82FCC Compliance Statements 82FCC Part 15.21 Statement 82

ProcedureStep 1Press Applications .Step 2Select Preferences.Step 3Select Headset Sidetone.Step 4Select one of the following sidetone levels:•High•Norm

You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,see the Cisco Unified Communications Self C

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)74PreferencesPhone Services

CHAPTER 10Frequently Asked Questions•Frequently Asked Questions, page 75Frequently Asked QuestionsThe following section describes the FAQs.Why don’t I

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)76Frequently Asked QuestionsFrequently Asked Ques

CHAPTER 11Troubleshooting•Conference Button and Softkey Unresponsive, page 77•Meet Me Conference Busy Tone, page 77•Cannot Sign In to Personal Directo

SolutionTry calling back again.Cannot Sign In to Personal DirectoryProblemYou are unable to sign in to your personal directory.Possible Cause•You are

Possible CauseYour password needs to be reset or your administrator may have changed your access to the pages.SolutionContact your system administrato

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)80TroubleshootingSecurity Error Message

CHAPTER 12Product Safety and Security•Safety and Performance Information, page 81•FCC Compliance Statements, page 82•Cisco Product Security Overview,

CHAPTER 1Getting Started•Accessibility Features, page 1•Cisco IP Phone 7821, page 1•Cisco IP Phone 7841, page 6•Cisco IP Phone 7861, page 11•Power Req

•Use shielded cables for the external device, or use cables with a better shield and connector.•Shorten the length of the external device cable.•Apply

FCC Receivers and Class B Digital StatementThis product has been tested and complies with the specifications for a Class B digital device, pursuant to

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)84Product Safety and SecurityCisco Product Securi

CHAPTER 13Warranty•Cisco One-Year Limited Hardware Warranty Terms, page 85Cisco One-Year Limited Hardware Warranty TermsSpecial terms apply to your ha

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)86WarrantyCisco One-Year Limited Hardware Warrant