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Harassing / Threatening
Callers
Harassing / Threatening
Callers
Voice Service Abuse &
Theft
Voice Service Abuse &
Theft
Capacity MonitoringCapacity Monitoring
Toll FraudToll Fraud
Contact Center Fraud
& ID Theft
Contact Center Fraud
& ID Theft
Unauthorized Fax or
Modem Usage
Unauthorized Fax or
Modem Usage
Avoid productivity loss & safety
issues
Ensure employee voice network
use matches business objectives
Enables better network planning
and staffing requirements
Corporations lack real-time
defense
Legal risk and financial losses for
corporations and customers
Most commonly found issue
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