Cisco Small Business ProSPA 500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509GUSER GUIDE
Getting StartedOverview of the Cisco Small Business Pro IP PhonesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 31 Overview of the Cisco S
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 41 Understanding Your Phone’s Li
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 51 3 LCD Screen Displays date an
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 61 Softkey ButtonsThe softkey bu
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 71 Button Function<< or &g
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 81 Using Keypad ShortcutsWhen us
Getting StartedCisco SPA 500S Attendant ConsoleCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 91 NOTE Menus and options vary depending on
Getting StartedCaring for Your PhoneCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 101 The Cisco SPA 500S is a 32-button attendant console
2Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 11 Installing Your PhoneThis chapter describes how to install your Cisco Small Business Pr
Installing Your PhoneBefore You BeginCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 122 Before You BeginBefore you install and connect you
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Installing Your PhoneConnecting the HandsetCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 132 Connecting the HandsetSTEP 1 Turn the phone
Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 142 Mounting the Phone to the
Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 152 STEP 1 To attach the Moun
Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 162 STEP 4 (Optional) If a W
Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 172 Plug in the Ethernet and
Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 182 STEP 5 Hang onto screws
Installing Your PhoneConnecting the PowerCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 192 STEP 3 Rotate the tab 180° and re-insert into
Installing Your PhoneConnecting Your Phone to the NetworkCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 202 Connecting Your Phone to the N
Installing Your PhoneConnecting a PC to Your Phone (Optional)Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 212 Connecting a PC to Your Ph
Installing Your PhoneVerifying Phone StartupCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 222 Verifying Phone StartupAfter receiving powe
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) i ContentsChapter 1: Getting Started 1About This Document 1Overview of the Cisco Small Busi
Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 232 If the phone does not start, confir
Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 242 Cisco SPA 501G:STEP 1 Press the Set
Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 252 Install the FirmwareSTEP 1 Extract
3Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 26 Using Basic Phone FunctionsThis chapter provides instructions on using your phone’s bas
Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 273 Using Phone Hardware and
Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 283 NOTE Does not apply to t
Using Basic Phone FunctionsAdjusting Call Volume and MutingCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 293 Adjusting Call Volume and Mu
Using Basic Phone FunctionsPutting a Call on HoldCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 303 • Press the Headset button.• Press a g
Using Basic Phone FunctionsResuming a CallCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 313 Resuming a CallTo resume the call, press the
Using Basic Phone FunctionsTransferring CallsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 323 Performing an Attended TransferCisco SPA 5
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) ii ContentsChapter 3: Using Basic Phone Functions 26Using Phone Hardware and Accessories 27
Using Basic Phone FunctionsRedialingCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 333 Transferring a Held Call to an Active CallNOTE Does
Using Basic Phone FunctionsViewing and Returning Missed CallsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 343 Viewing and Returning Miss
Using Basic Phone FunctionsTurning the Missed Calls Shortcut On and OffCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 353 Turning the Miss
Using Basic Phone FunctionsForwarding CallsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 363 Forwarding All CallsUsing the cfwd sofkey:ST
Using Basic Phone FunctionsForwarding CallsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 373 STEP 3 Enter a number to which to forward a
Using Basic Phone FunctionsSetting Do Not DisturbCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 383 STEP 3 Press ok.STEP 4 Press save.St
Using Basic Phone FunctionsTurning Call Waiting On and OffCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 393 Using the Setup button:You ca
Using Basic Phone FunctionsPicking Up a CallCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 403 NOTE For the Cisco SPA 501G, you can only c
Using Basic Phone FunctionsParking a CallCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 413 To pick up a call ringing at an extension in y
Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 423 To unpark a call, you can
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) iii ContentsSetting Do Not Disturb 38Activating Do Not Disturb 38Deactivating Do Not Distur
Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 433 STEP 3 Press the conf so
Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 443 Using the Phone DirectoriesYour I
Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 453 STEP 3 Enter the phone number, i
Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 463 STEP 3 Enter information in the
Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 473 Calling from the Call History Li
Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 483 Setting or Changing a Ph
4Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 49 Using Advanced Phone FeaturesThis chapter describes how to configure advanced features
Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 504 Configuring Priva
Using Advanced Phone FeaturesConfiguring Privacy and Security FeaturesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 514 Using the Setup b
Using Advanced Phone FeaturesEnabling Dial AssistanceCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 524 To deactivate secure call:• *17—De
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) iv ContentsPaging a Group of Phones 55Configuring Auto Answer 55Monitoring/Accessing Anothe
Using Advanced Phone FeaturesCreating Speed DialsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 534 • Depending on how your extensions are
Using Advanced Phone FeaturesUsing Speed DialsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 544 STEP 3 For a new speed dial, scroll to s
Using Advanced Phone FeaturesMonitoring/Accessing Another Phone from Your PhoneCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 554 Paging A
Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 564 • Red (blinking): Line is ringi
Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 574 Changing the Screen Backlight S
Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 584 To enable your screen saver:STE
Using Advanced Phone FeaturesUsing Ring TonesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 594 Turning on the Screen SaverTo immediately
Using Advanced Phone FeaturesConfiguring Date and Time Parameters on Your PhoneCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 604 Configur
Using Advanced Phone FeaturesUsing Star CodesCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 614 Code Definition16 Activate Secure Call fea
Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the Cisco SPA 501GCisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v ContentsConfiguring the Phone Screen Saver 75Chapter 6: Using the Cisco SPA 500S Attendan
Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the Cisco SPA 501GCisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the Cisco SPA 501GCisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 654 Advance
Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 664 • Custo
5Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 67 Using the Web InterfaceYour Cisco IP Phone provides a web interface to the phone that a
Using the Web InterfaceLogging in to the Web InterfaceCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 685 Logging in to the Web InterfaceST
Using the Web InterfaceSetting Do Not DisturbCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 695 Setting Do Not DisturbUse the Do Not Distu
Using the Web InterfaceConfiguring Call WaitingCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 705 STEP 3 Under Call Forward, you can conf
Using the Web InterfaceBlocking Caller IDCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 715 Blocking Caller IDYou can block Caller ID from
Using the Web InterfaceUsing Your Personal DirectoryCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 725 Using Your Personal DirectoryYour I
1Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 1 Getting StartedThis chapter provides an overview of this document and basic information
Using the Web InterfaceCreating Speed DialsCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 735 • Missed—Shows the last 60 missed calls.Clic
Using the Web InterfaceAdjusting Audio VolumeCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 745 To accept text messages from a third party
Using the Web InterfaceChanging the LCD ContrastCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 755 Changing the LCD ContrastNOTE Not appli
Using the Web InterfaceConfiguring the Phone Screen SaverCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 765 - A moving padlock icon. When
6Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 77 Using the Cisco SPA 500S Attendant ConsoleThis chapter describes how to install and use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Getting StartedAbout This DocumentCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 21 OrganizationThis table describes the contents of each
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConnecting the Cisco SPA 500S Attendant Console to the IP PhoneCisco Small Business Pro IP Phone SPA 50X Use
Using the Cisco SPA 500S Attendant ConsoleConfiguring the Cisco SPA 500SCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 856 Configuring the
Using the Cisco SPA 500S Attendant ConsoleUsing the Cisco SPA 500SCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 866 Using the Cisco SPA 5
ACisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 87 Where to Go From HereCisco provides a wide range of resources to help you obtain the fu
Where to Go From HereCisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 88A List of DocumentsSee the following documents (available at the URL
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