Cisco IP Phone 7942G Bedienungsanleitung

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 40

2 OL-17709-01Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:http

Getting StartedCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Cisco recommends the u

4 OL-17709-01Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network.

Connecting Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Adjusting the Fo

6 OL-17709-01Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that c

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)An Overview

8 OL-17709-01Cisco Unified IP Phone 7942G 184910456791011121314151613812

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Item Descrip

10 OL-17709-01Understanding Lines and CallsTo avoid confusion about lines and calls, refer to these descriptions:Lines—Each line corresponds to a dire

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Understandin

12 OL-17709-01Understanding Phone Screen FeaturesThis is what your main phone screen might look like with active calls and several feature menus open:

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Understandin

14 OL-17709-01Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not be avail

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Understandin

16 OL-17709-01Basic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Placing a Call—Add

18 OL-17709-01Place a call using a billing or tracking code (SCCP phones only)1. Dial a number.2. After the tone, enter a client matter code (CMC) or

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Place a call using

20 OL-17709-01Answering a CallYou can answer a call by lifting the handset, or you can use other options if they are available on your phone.If you wa

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)TipIf parties on a

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22 OL-17709-01Using Hold and ResumeYou can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call inform

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)• The duration bet

24 OL-17709-01Switching an In-Progress Call to Another PhoneYou can switch in-progress calls between the desktop phone and your cellular phone or othe

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Transferring Calls

26 OL-17709-01Sending a Call to a Voice Message SystemYou can use iDivert to send an active, ringing, or on-hold call to your voice message system. De

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Tips• Enter the ca

28 OL-17709-01Tips• When DND is active, DND blocking is applied to all the lines on your phone.• When DND and Call Forward All are both enabled on you

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)• Join—Allows you

30 OL-17709-01Using Join(SCCP phones only)Join allows you to combine two or more existing calls to create a conference in which you are a participant.

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using cBargeYou ca

GPickUp Answer a call ringing in another groupiDivert Send or redirect a call to a voice messaging systemJoin (SCCP only)Join together existing calls

32 OL-17709-01Viewing or Removing Conference ParticipantsDuring a standard (ad hoc) conference, you can view a list of participants and remove partici

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)• You cannot place

34 OL-17709-01Advanced Call HandlingAdvanced call-handling tasks involve special features that your system administrator might configure for your phon

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Picking Up a Re

36 OL-17709-01Tips• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.• Pres

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Tips• You have

38 OL-17709-01TipLogging out of hunt groups does not prevent non-hunt group calls from ringing your phone.Using a Shared LineYour system administrator

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using Barge to

40 OL-17709-01Tips• When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audi

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using BLF to De

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)ContentsGetting Started 1Using this G

42 OL-17709-01Making and Receiving Secure CallsDepending on how your system administrator has configured your phone system, your phone might support m

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Tracing Suspici

44 OL-17709-01Tips• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standa

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using Cisco Ext

46 OL-17709-01Put a call that has been picked up on a smartphone on hold1. Press the Enterprise Hold softkey (exact softkey name can vary) on the smar

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Tips• When call

48 OL-17709-01Using a Handset, Headset, and SpeakerphoneYou can use your phone with a handset, headset, or speakerphone.If you want to... Then...Use t

Using a Handset, Headset, and SpeakerphoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and

50 OL-17709-01Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.C

Changing Phone SettingsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Customizing th

iv OL-17709-01Switching Between Multiple Calls 23Switching an In-Progress Call to Another Phone 24Viewing Multiple Calls 24Transferring Calls 25Sendin

52 OL-17709-01Using Call Logs and DirectoriesThis section describes how you can use call logs and directories. To access both features, use the Direct

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Dial f

54 OL-17709-01Tip (SCCP phones only)To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)TipUse

56 OL-17709-01Dial from a PAB entry1. Search for a listing.2. Highlight the listing and press Select.3. Press Dial. (You may need to press the more so

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Tips•

58 OL-17709-01Accessing Voice MessagesTo access voice messages, use the button.Note Your company determines the voice message service that your phon

Accessing Voice MessagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

60 OL-17709-01Using the User Options Web PagesYour Cisco Unified IP Phone is a network device that can share information with other network devices in

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Confi

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using a Handset, Headset, and Speaker

62 OL-17709-01Delete a PAB entry 1. Search for a PAB entry.2. Select one or more entries.3. Click Delete Selected.Assign a line button for PABNoteBefo

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Confi

64 OL-17709-01Tips• You can create up to 500 Fast Dial and PAB entries.• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dia

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Note

66 OL-17709-01Setting Up Phone Services on the WebPhone services can include special phone features, network data, and web-based information (such as

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Contr

68 OL-17709-01TipYour PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mob

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Chang

70 OL-17709-01Setting Up Phones and Access Lists for Mobile ConnectWhen using Cisco Mobile Connect, you must add your cellular and other phones that y

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Add m

vi OL-17709-01Using the Quality Reporting Tool 78Cisco One-Year Limited Hardware Warranty Terms 79Index 81

72 OL-17709-01Add a new remote destination1. Choose User Options > Mobility Settings > Remote Destinations.2. Select the device from the Name dr

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Using

74 OL-17709-01Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Make

Understanding Additional Configuration OptionsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP

76 OL-17709-01Share phones or office space with coworkersConsider using:• Call Park to store and retrieve calls without using the transfer feature• Ca

Troubleshooting Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Troubleshoo

78 OL-17709-01Viewing Phone Administration DataYour system administrator might ask you to access administration data on your phone for troubleshooting

Cisco One-Year Limited Hardware Warranty TermsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP

80 OL-17709-01

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)IndexAAbbreviated Dialing 64Address B

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)Getting StartedUsing this GuideThis g

82 OL-17709-01parking 36placing 16prioritizing 43redirecting while ringing 35reporting problems with 78secure 42storing and retrieving 36transferring

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)FFAC 18Fast Dial servicedialing with

84 OL-17709-01line buttons, identifying 9linesand call forwarding 68and call states 11description of 10icons 11ring patterns for 68text label for 68us

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)features of 12phone servicesconfiguri

86 OL-17709-01subscriptions, for phone services 66suspicious calls, tracing 43switching calls 23TTabs, phone and feature 12TABSynch 64TAPS, using 5tel

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

88 OL-17709-01

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0